The second-hand marketplace Users Express Frustration About Size Updates

Members of the platform have expressed outrage after an update resulted in items being listed as the wrong size.

This online marketplace has altered its sizing categories for women's and children's clothes but did not contact every member regarding the update.

Digital Channels Reaction

Countless users and merchants are posting online claiming that product pages now present a different size category than originally posted due to the recalibration.

The platform stated the new system was more in line with comparable marketplaces.

The platform has recommended to review their products and update the measurements by hand when needed, which has left users frustrated.

Size Classification Changes

Earlier, the measurements included a single numeric size and a letter, like S/8 or M/10.

The updated approach includes a letter with a size spectrum for example S/UK 8-10.

In some cases, the size labels have been reassigned - such as a large size used to be a 12 but now shows as UK 16-18.

Member Accounts

One content creator, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".

"Not many brands say XL is a 20-22," the way the service now categorizes.

Another user, located in Scotland, stated items she posted on Vinted with size 14 labels were displaying on the service as size 20–22.

"If buyers measuring 20-22 acquire them they will likely be quite upset," she explained.

Required Changes

A different user, located in England, said she had been left angered due to the update requiring manual adjustment the sizing for "all her products".

"Personally, this is quite irritating, since I have chronic health issues and platform income has been essential for me since losing part of my income," she stated.

Marketplace Information

The platform boasts over 100 million users, comprising 18 million UK members.

It has proved a popular alternative compared to resale services such as eBay and Depop.

This isn't the first time that an unexpected update on the platform has faced criticism: earlier, the platform withdrew an update to its shipping options after backlash from users.

Derrick Heath
Derrick Heath

A professional blackjack strategist with over 15 years of casino experience, specializing in card counting and risk management.